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Electronic
Mail Policies
 | Original Publication: DICTA
(Publication of the KBA) |
 | Author: Lisa Shell Whitfield -
Frantz, McConnell & Seymour, LLP |
 | Date Published: December, 2001 |
In
this age of electronic communication, firms may have overlooked
the fact that the policies under which they have operated for
years could be obsolete. Electronic
Mail Policies are critical.
Policies
should state a purpose:
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It
is the policy of Law Firm A to promote the responsible use
of electronic communications in the business of the Firm. |
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While Law Firm A wishes to promote the privacy of individual
users consistent with its electronic mail policies, the Firm
reserves the right to monitor e-mail use to ensure
compliance with its policies. |
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Electronic
mail is a privilege, not a right and the Firm reserves the
right to discontinue usage for any reason including, but not
limited to, violations of this policy. |
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The
Firm reserves the right to modify this policy at any time,
for any reason deemed appropriate by the Firm. |
Policies
should define acceptable use practices:
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¨
Guidelines that define proper use of e-mail and electronic
mailing lists which encourage the responsible use of
resources; discourage practices that degrade the usability
of the network resources; and, maintain the reputation of
the Firm as a responsible entity. |
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Guidelines
that protect the security, reliability and privacy of the
Firm’s network and systems and the networks and systems of
others. |
Policies
should define unacceptable usage:
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Do
not send electronic mail that contains information that is
illegal, harassing or threatening.
Also, be aware that the transmission of materials
into or through other countries may be required to comply
with the laws of that particular country. |
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Do not send chain letters, pyramid or multi-level marketing
schemes.
This type of electronic mail not only is a waste of
resources, but is illegal in certain countries. |
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Electronic
mail bombing is sending multiple e-mail messages, one or
more large e-mail messages, with the sole intent of annoying
another user. |
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Do
not subscribe anyone other than yourself to a mailing list. |
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Do
not send e-mail designed to damage the target system with
executed or opened files; for example, sending malicious
programs or viruses attached to an e-mail. |
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Do
not send e-mail that is designed to cause confusion,
consternation, fear, uncertainty or doubt, such as fake
virus warnings. |
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Impersonating
someone else via e-mail is unacceptable. |
Your
firm may also consider setting out Netiquette (e-mail and
internet etiquette) guidelines such as:
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Be
conservative in what you send and liberal in what you
receive.
Messages should be concise and to the point. |
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Mail should have a subject heading that reflects the content
of the message. |
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Check
all mail subjects before responding to be sure that the
message was directed to you (you may have been copied rather
than the primary recipient.) |
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Be
sure to include a line or more at the end of the message for
contact information or a signature file. |
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Take
care in addressing electronic mail as many addresses may go
to a group, although the address appears to be one person.
Always know to whom you are sending e-mail. |
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Don’t
send large files to mailing lists when Uniform Resource
Locators (URLs), pointers or ftp versions will suffice. |
The
above is suggested only for example.
Each firm should carefully consider their usage of
electronic communications and draft a policy to fit the needs of
the firm.

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